Shipping Policy

We allow 3-5 business days for processing before our products are shipped. Our team does our best to ship your purchase within 24 hours or the next day. If your purchase falls on a Saturday after 11am, we will likely ship your product on Monday.

Our team does not control the delivery time.

Our products are usually shipped within 24-48 hours. Our products take 5-10 business days to be delivered.

Return policy

If you still need to return a product, we understand that here are the details:

You can return backdrops within 7 days from the date of purchase.

You are responsible for return shipping fees.

A processing fee of 3 euros will be deducted from the order.

Please fill out the tracking form below for a guaranteed return. We need the tracking number to process the return.

Products must be in new and unused condition.

Products with custom logo cannot be returned.

You will receive a full refund for the product, excluding shipping costs. Refunds will be applied to the card or PayPal account you used to make the original purchase. Refunds will be issued within 10 business days of receiving the product.

Any shipping issues — for example, missing or incorrect items — must be reported within 72 hours of receiving your package. If you have any questions, please email geral@diversitystore.pt.